How can I use Premier?
You could use your premier agreement to utilize the following services: Premier Technical Support Premier Consulting Services* Premier Customer Service Problem Resolution Services Online / Phone Support Chat Support Remote Sessions Escalations ...
I am new to the support portal, is there any on-boarding session available?
You could access the getting started section in knowledge base to understand the self-service modules or you could contact us at firstname.lastname@example.org and we will schedule one for you.
One of my team has left the organization and i need to disable his/her address?
If you are the primary contact of the agreement, you can ask anytime to disable the portal access for any user, follow these steps: Sign in to support portal. Submit a new ticket, select customer service department. Select "support portal" under ...
How much it cost for adding extra users?
You can add multiple users as you wish free of charge. If you want to enable support access for other users in your organization, follow these steps: Sign in to support portal. Submit a new ticket, select customer service department. Select "support ...
Online Chat Support
One of the quickest channel to access our support team is using online chat, we have enabled our support portal with online chat functionality that has the following features: Populate customer details. Screen sharing Voice calls How to access the ...