I am new to the support portal, is there any on-boarding session available?
You could access the getting started section in knowledge base to understand the self-service modules or you could contact us at firstname.lastname@example.org and we will schedule one for you.
Support Portal Features
The self-service support portal allows you to initiate and track all your support requests in one single interface, Bid goodbye to lengthy emails and collaborate efficiently like never before. Support Portal Features: Submit new tickets. Track ...
Join a Remote Support Session
Alnafitha provide secure remote support services via Zoho Assist, the award winning remote support software, the tool is enriched with many features that enable our agents to support our clients in the best way. Only a few seconds required to ...
One of my team has left the organization and i need to disable his/her address?
If you are the primary contact of the agreement, you can ask anytime to disable the portal access for any user, follow these steps: Sign in to support portal. Submit a new ticket, select customer service department. Select "support portal" under ...
Online Chat Support
One of the quickest channel to access our support team is using online chat, we have enabled our support portal with online chat functionality that has the following features: Populate customer details. Screen sharing Voice calls How to access the ...