How much it cost for adding extra users?
You can add multiple users as you wish free of charge. If you want to enable support access for other users in your organization, follow these steps: Sign in to support portal. Submit a new ticket, select customer service department. Select "support ...
What is My Requests Tab?
My requests page provide you with a single view for all your request types under the support agreement either created by or created by your team, navigating in an easy way to your open, closed, or on hold requests. Under my requests page you will be ...
What is Home Tab?
Home tab is your default landing page when you sign in to the support portal, in home tab you could search the entire support center for a ticket or a topic in knowledge base. In home page you will find the following: Announcements Community ...
Support Portal Features
The self-service support portal allows you to initiate and track all your support requests in one single interface, Bid goodbye to lengthy emails and collaborate efficiently like never before. Support Portal Features: Submit new tickets. Track ...
One of my team has left the organization and i need to disable his/her address?
If you are the primary contact of the agreement, you can ask anytime to disable the portal access for any user, follow these steps: Sign in to support portal. Submit a new ticket, select customer service department. Select "support portal" under ...