I am new to the support portal, is there any on-boarding session available?

I am new to the support portal, is there any on-boarding session available?

You could access the getting started section in knowledge base to understand the self-service modules or you could contact us at support@alnafitha.com and we will schedule one for you.  
    • Related Articles

    • Join a Remote Support Session

      Alnafitha provide secure remote support services via Zoho Assist, the award winning remote support software, the tool is enriched with many features that enable our agents to support our clients in the best way. Only a few seconds required to ...
    • Accessing Support Portal

      If you have a registered account, follow these steps: Open your browser and navigate to https://support.alnafitha.com/, alternatively click here. Enter your login credential. Click on Sign In. You must have a registered account and be a member at our ...
    • Support Portal Features

      The self-service support portal allows you to initiate and track all your support requests in one single interface, Bid goodbye to lengthy emails and collaborate efficiently like never before. Support Portal Features: Submit new tickets. Track ...
    • How to Add a Request?

      To add new request, follow these steps: Sign in to the support portal. Navigate to my requests.  Click Add Ticket. Select the required department.  fill the required infromation.  Click on Submit. 
    • Online Chat Support

      One of the quickest channel to access our support team is using online chat, we have enabled our support portal with online chat functionality that has the following features:  Populate customer details. Screen sharing Voice calls How to access the ...