What is Knowledge Base?

What is Knowledge Base?

Knowledge Base will provide you with a list of solution articles and Frequently Asked Questions (FAQ) that address various issues or requests. Our support team is adapting a short and long term contribution to the knowledge base giving our clients the access to the latest solutions articles published by our support experts. 

For easy access, the articles are categorized by major categories or types and sub sections helping you to find what are you looking for without waiting for an agent.   
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    • I am new to the support portal, is there any on-boarding session available?

      You could access the getting started section in knowledge base to understand the self-service modules or you could contact us at support@alnafitha.com and we will schedule one for you.  
    • Support Portal Features

      The self-service support portal allows you to initiate and track all your support requests in one single interface, Bid goodbye to lengthy emails and collaborate efficiently like never before. Support Portal Features: Submit new tickets. Track ...
    • Delete Profile

      If you not longer need an access to the support portal, you could delete your profile anytime, to delete your profile, follow these steps: Deleting your profile will permanently remove your User Name, Email ID, and other personal information. ...
    • What is Home Tab?

      Home tab is your default landing page when you sign in to the support portal,  in home tab you could search the entire support center for a ticket or a topic in knowledge base.  In home page you will find the following: Announcements Community ...
    • Join a Remote Support Session

      Alnafitha provide secure remote support services via Zoho Assist, the award winning remote support software, the tool is enriched with many features that enable our agents to support our clients in the best way. Only a few seconds required to ...